Showing posts with label Action. Show all posts
Showing posts with label Action. Show all posts

Thursday, June 12, 2014

Strategic Planning Analogy #530: The Power of Power



THE STORY
I once had to sit on a long plane ride next to a woman who wouldn’t stop talking to me. She kept going on and on about all of the products she had “invented” over her lifetime. Although she used the word “invented”, I think that was a bit of a stretch. Actually, a better term would be “dream up.”

She would tell me how she thought of an idea for a new product and then years later a company would actually bring it to market. For example, she told me that she had dreamt up the idea for disposable diapers long before Proctor and Gamble invented them. She never really pursued any of these ideas. She just had an idea that someone else would later also have. The difference was that she never did anything with her idea and they did.

There was only one of her “inventions” which really came to life. It was a brush for cleaning grease traps at fast food restaurants. And it only came to life because she worked for a brush manufacturing company and she had the company actually do the work of bringing it to life.

THE ANALOGY
Just having an idea is not enough to be a successful inventor. You need to bring your idea to life and get it successfully marketed. Lots of people have ideas. The successful ones find a way to make money off their idea.

The lady on the plane didn’t bother to do anything with her vague notions, so she never profited from them. They did her no good. She really was not an inventor—just a thinker.

Strategic planners can fall into the same trap. You can dream up all sorts of cool strategic ideas, but if the ideas are never put into practice, you haven’t really done much. You really aren’t a strategist—just a thinker.

THE PRINCIPLE
The principle here is that strategies are only useful if they are used. Therefore, a successful strategist does not stop with just an idea. Instead, the strategist finds a way to put the strategy in motion.

Making a strategy useful involves three steps: thinking, acting, and attaching.

1. Thinking
Thinking is the process of coming up with the notion of what strategy to use. This is an essential and necessary first step. It bothers me how many modern companies skip this step. They usually say that there are no competitive advantages and that things change too quickly, making strategic notions passé.

So they skip the thinking step and go right to actions. They work to be fast and agile. They want to get things done. But if you have no strategic notion, then what exactly are your actions leading to? Getting nowhere faster isn’t very comforting. You’re still nowhere.

I’ve written hundreds of blogs and numerous books on the importance of strategy. It makes a difference. Don’t skip the step of developing great strategic ideas.

2. Acting
A lot of us are like the lady on the plane who stop at step one. We have an idea, but don’t act on it. Great ideas don’t just stand up and do the work on their own. You have to do the work to bring them to life.

Thomas Edison said that invention is 1% inspiration and 99% perspiration. I’m not sure if those percentages are correct, but his point sure is. If you’re not willing to do the hard work that creates perspiration, your inspiration won’t be very useful. That applies to inventions and to strategies.

This is why it bothers me how strategic planning and operations are so isolated from each other in most organizations. Strategists and operators rarely interact. This makes it hard to connect the inspiration to the perspiration.

Worst case scenario is when the wrong type of outside strategy consultants are brought in, who do little more than just put their strategic notion on a powerpoint slide which only top management sees. The consultants then leave before the implementation stage. The consultants have no vested interest in the act of implementing. They already got their money and have moved on to their next client.

Similarly, the operators have no vested interest in the ideas of these outside consultants. The operators never met them and the operators think that those “ivory tower” consultants are out of touch anyway, so they can be ignored. The result is a failure to get the thinking converted into acting.

That is why I recommend that operators be an integral part of the thinking process. I also recommend that strategic planning departments have a combination of strategy professionals and operating professionals in them. That way, there is a more natural bond between the thinking and the acting, so the thoughts are more likely to be acted upon.

3. Attaching
Good intentions by the ones acting does not ensure that the strategy will be properly implemented. Usually, it takes some form of power to bring the strategy to a successful implementation. Without that power, you will hit a road-block on your path to implementation that you cannot overcome.

That power can take many forms. It could be the power of deep pockets of money. It could be the power of brand recognition. It could be the power of control over distribution channels. It could be the power of knowing the right people. Good strategists figure out what kind of power they need and attach themselves to that power.

It could mean attaching yourself to a venture capital group for cash. It could mean doing a joint venture with someone who has power you are lacking, like distribution. It could mean finding someone who has the power to introduce you to the right people.

The only successful invention of that lady on the plane occurred because she had attached herself, through employment, to a company who had the power to bring brushes to life. If she wasn’t attached to that power, I’m sure that grease trap brush invention would not have occurred, either.

Therefore, successful strategists consider what types of power are needed to make their idea come to life. Then, they include within the strategy a means of acquiring that power.

SUMMARY
Bringing a strategy to life has three steps:

  1. Thinking: Coming up with the great strategic notion.
  2. Acting: The hard work of implementation.
  3. Attaching: Finding ways to get access to the power needed to overcome the barriers to success.
Many people try to skip steps. That typically leads to failure.

FINAL THOUGHTS
Good strategists understand that power is powerful (I guess that’s how it got that name). Make sure you have a way to attach yourself to power.

Monday, April 1, 2013

Strategic Planning Analogy #496: The 3 Keys to Success (Part 3)




THE STORY
I heard a great story long ago from a preacher. He was describing a fishing club.  Every week, the club members gathered to hear lectures about how great it is to go fishing. Everyone at the meeting agreed that fishing was great (and loved hearing stories about fishing), but none of the members had ever actually gone fishing. 

A new, younger member of the group listened to the lectures and decided he would go fishing. So he did, and he caught a big fish. The following week, he brought the fish to the weekly fishing club meeting. The audience was excited.  Most had never seen a real fish before.

After that, the fishing club insisted that the young fisherman repeatedly tell stories about his one fishing trip. Of course, this kept the young man so busy that he could no longer find time to fish anymore. So the fishing club was back to not having any members who fished.


THE ANALOGY
The preacher was using his story to compare the weekly fishing meeting to the weekly church service.  Many people at church are like the members of that fish club: They like to hear stories every week about conversions to Christianity (catching fish), but never go out to evangelize on their own. Many may not have ever even seen a new convert to Christianity. His point was that just as odd as it would be to join a fishing enthusiast’s club yet never fish, it should seem odd for a professing Christian to love conversions but never participate in seeking them.

A similar analogy could be made in the business world. A lot of business leaders profess to be enthusiastic about many great business principles, like serving the customer, making employees the most important asset, having a business strategy, and so on. They may talk about these great business principles on a regular basis. The leaders may even convince their followers to also believe in these principles.

But, if nobody in the company actually does anything to support these principles, they become just hollow slogans with no impact. The company becomes as silly as a fishing club that never goes fishing.


THE PRINCIPLE
We are currently on the final blog in a three-part series on the three characteristics which tend to determine whether a business is a great, lasting winner, or a long-term loser. In the first blog, we looked at “Passion” and saw that the winners have a passion for the business and the intricacies of the business model which makes it work in the marketplace. The losers focus their passion on the money that comes out of the business and are only tangentially concerned about the details in how it is made.

In the second blog, we looked at “Direction” and saw that losers choose a direction which follows—either the rules of the status quo or the actions of the leader in the industry. By contrast, winners choose a differentiating direction—either a new business model to better solve an old problem, or an entirely new value equation for a new industry.

In this blog, we will look at “Action.”  The principle here is that winners have a bias towards taking action regarding what they believe. The losers, by contrast, are more like that fishing club. They talk a good story, but never get around to acting upon it.

It’s All About Culture
A bias towards action tends to get to the root of a company’s corporate culture. Some cultures naturally encourage action—a bias towards “yes.” Other cultures have natural barriers which naturally discourage action—a bias towards “no.”

A culture with a bias towards action tends to have the following characteristics:

  1. Curiosity
  2. A Passion for Experimentation
  3. A Tolerance of Small Failures
  4. Willing to Take Calculated Risks
  5. Allow People Out in the Field Some Independence
  6. Permit “Skunk Works” (independent projects)
  7. Reduce the Red Tape to Get Things Done
  8. Get Tired of Just Talking and Settle Disagreements By Trying Something
  9. Put Their Investment Money Where Their Passions Lie.

Of course, if a company is all action with no direction, all you have is confusion and anarchy. So what you want is action focused around a general direction, the direction of strategic intent. You want to get those things done which have the greatest impact on moving the strategy.

This is why all three characteristics of success tend to be linked together.  Without a passion for how the business works, you won’t know what actions to take to improve it. Without a strategic direction in how you want to stand out in the marketplace, you won’t know where to experiment. It all goes together.

Three Types of Actions   
Successful companies tend to focus their actions in three areas.  First are the “tinkering” actions.  This is the idea of never being content with the status quo. The culture is one of never declaring “We’ve Made It!” The thinking is that there is always room for improvement and we should try to find ways to improvement all the time.

You can never just relax and put your feet up on the desk and say we’ve perfected it and we can relax.  The problem with resting on your laurels is that the world is constantly changing. The best for yesterday is not good enough for today.  If you stop improving, a competitor will pass you by.

Therefore, successful companies are always acting to tinker with the current approach to make it better. They ask themselves questions like:

  1. What Worked?
  2. What Didn’t Work?
  3. How Can We Do This Better/Faster/Cheaper?
  4. What is the Customer Feedback?

Wal-Mart is a master of the art of tinkering. They are never content; always stretching to improve.

But it doesn’t stop there.  If all the action was on small incremental improvements, companies would never make the major strategic leaps. Therefore, these successful companies also devote a significant amount of time to bringing the future to life. I call this “Big Picture” actions.

Think of Google. Their big picture vision is to advance the consumption of knowledge in a superior manner for consumers, in a way that also offers additional opportunities to leverage their digital advertising strengths. But this is not mere talk. At Google, they do it. 

To get more ads on mobile, Google created an entirely new mobile ecosystem around the Android operating system. To get more ads related to geographic search they invented a whole new approach to geographic search, including sending cars everywhere to take street-level photographs of everything. Google Glass allows people to see the internet all the time in glasses (that will also support ads). Heck, they’ve even invented cars that drive themselves so that passengers can be freed up to spend more time online to see Google’s ads.

Google saw the big picture and made big actions over large sectors in order to pave a path for their strategy. They didn’t wait for these markets to evolve; Google created them themselves in order to control the destiny of their strategy. 

Similarly, Amazon wanted to protect its ability to continue selling books once books went digital, so they acted to create the Kindle ebook devices. They saw the big picture and did what was necessary to protect their strategy. They weren’t talking about fish—they were fishing.

Finally, the third type of action revolves around just doing the things that businesses should do. I call this “Doing What the Experts Say to Do.” Starting with Peter Drucker and moving through the decades to today, there have been a number of experts saying what good companies should do. It involves things like:

  1. Finding a Position
  2. Investing In Your Infrastructure
  3. Investing In Your People
  4. Listening to Customers
  5. Communicating Well
  6. Delegating Properly
  7. Organizing Around Competencies
Good companies don’t just read about this stuff—they actually do it. How many companies say they care about their people, yet do nothing to show they care? The good companies make these principles come to life by focusing actions to make it happen. We don’t need a lot more books on what businesses should do. Instead, we need more business who make it a priority to do what is in the books already written.

I remember going to a business roundtable of retail strategists years ago. The mix of retailers represented covered the full spectrum—from very successful firms to very unsuccessful firms. We started the meeting by going around the table asking each strategist to say what was their biggest challenge. 

For the successful firms, there was a variety of high-level problems that were being tackled.  However, for the troubled companies, the challenge was always the same. They said their biggest challenge was in getting people to actually implement the strategy. The losers could only talk about fishing; the winners were actually doing it.

It could not be any plainer. If you can’t implement things, you are doomed to failure. If you can, then the challenge is to pick which successes to go after.


SUMMARY
One of the key differences between business winners and losers is the ability to turn ideas into actions. If your corporate culture has a bias towards actions, you are more likely to succeed. The three types of actions are:

1.      Tinkering—Always looking for ways to do things better
2.      Big Picture Actions—Building the future reality of your grand strategy
3.      Doing What the Experts Say to Do—Putting the principles of good business into action.


FINAL THOUGHTS
So success boils down to just three things—Passion for the Business (and business model), Direction Towards Meaningful Differences, and a Bias Towards Action. Where do you stand in these three areas?